What to Do When Your Drive-Thru Goes Down
Print this out and put it in your back office. This is the step-by-step diagnostic sequence Kiernan walks every client through when their drive-thru goes down — and following it will either get you back up without a service call or get you to the right answer faster when you need one.
How to Take Care of Your Drive-Thru Headsets
A restaurant owner called me after one of his staff dropped a headset in the sink. When I told him replacements run $899, he said: "I need to educate these kids on how much they cost." This post does exactly that.
Is Your Drive-Thru Ready for Arizona Summer?
Arizona summers don't just test your staff — they test your equipment. Headset batteries that seemed fine in March may not survive a July lunch rush. Outdoor components bake in triple-digit heat. And most of the drive-thru failures I see in summer were completely preventable. Here's your pre-summer checklist — go through it before June 1st.
What 14 Years of Drive-Thru Installs Actually Taught Me
14 years in the field teaches you things no certification ever could. From a McDonald's group that challenged us to beat a 10-hour install — and we did it in 3.5 — to keeping the right parts on the shelf so a client never waits days for a repair, here's what I've actually learned about this industry and what separates good installers from great ones.