A restaurant owner called me after one of his staff dropped a headset in the sink. When I told him replacements run $899, he said: "I need to educate these kids on how much they cost." This post does exactly that.

Most QSR owners never calculate the real cost of a down drive-thru. Not just the lost sales — the lost hours. Here's the math, a real story, and the questions you should be asking your installer right now.